Trill Family Privacy Policy

1. Information We Collect

We collect information that you provide directly, information collected automatically when you use the Service, and information from third parties.

a. Information You Provide

• Account information: such as your name, nickname, email address, password, and optionally phone number.
• Voice recordings and reference audio: audio files you upload or record within the app for the purpose of creating or managing voice profiles and voice clones.
• Text prompts and content: text that you submit to generate speech or other outputs with the Service, including any language, topics, or emotional themes you choose to include.
• Payment information: billing-related details (e.g., subscription plan type) processed via our payment processor (Stripe). We do not store full payment card numbers.
• Support requests: information you provide when you contact us, such as support tickets or feedback.

b. Information Collected Automatically

• Usage data: logs related to how you use the Service, such as the features you use, the number of voice profiles or generations, timestamps, and in-app actions.
• Device and technical data: IP address, device type, operating system, app version, and other technical identifiers used for security, analytics, and improving the Service.

c. Information from Third Parties

• Payment processor data: limited billing information from Stripe (such as payment status, last 4 digits of your card, and subscription status).
• Authentication providers: if you sign in using third-party authentication, we may receive basic profile information as allowed by that provider.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain the Service;
• To create, manage, and store your voice profiles, reference audio, and generated voice clips;
• To process your subscription purchases, payments, and billing through Stripe;
• To personalize your experience, including showing you relevant content or features;
• To communicate with you about your account, subscription status, and updates to the Service;
• To respond to your support requests and improve customer service;
• To monitor usage, detect fraud or abuse, diagnose technical issues, and maintain security;
• To comply with legal obligations and enforce our Terms of Service.

3. Legal Bases for Processing (Where Applicable)

Where required by law (for example, in the European Economic Area or the United Kingdom), we rely on one or more of the following legal bases to process your personal information:

• Your consent;
• Performance of a contract with you (e.g., our Terms of Service);
• Compliance with legal obligations; and
• Our legitimate interests, such as improving the Service, preventing abuse, and securing our systems.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: with trusted third parties who perform services on our behalf, such as payment processing (Stripe), hosting, storage, analytics, email services, and customer support.
• Legal and safety: when required to do so by law or in response to valid legal requests, or when we believe it is necessary to protect our rights, users, or the public.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to applicable law.
• With your consent: with other parties when you have given us permission to do so.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing the Service, complying with our legal obligations, resolving disputes, and enforcing our agreements.

You may request deletion of certain information (including voice recordings) by contacting us, subject to legal or contractual retention requirements and technical limitations.

6. Your Choices & Rights

Depending on your location and applicable law, you may have certain rights over your personal information, such as:

• Accessing the personal information we hold about you;
• Correcting or updating inaccurate or incomplete information;
• Requesting deletion of your personal information;
• Objecting to or restricting certain processing;
• Withdrawing consent where processing is based on your consent;
• Porting your data in a structured, commonly used, machine-readable format, where technically feasible.

To exercise your rights, please contact us at support@trillfamily.app. We may need to verify your identity before responding to your request, and some requests may be limited by applicable law.

7. Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. This includes encrypting payment transactions processed via Stripe and restricting access to your data on a need-to-know basis.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed to children under the age of 13 (or other applicable minimum age in your jurisdiction), and we do not knowingly collect personal information directly from children under that age without appropriate parental consent.

While the app is generally suitable for users aged 9 and older, younger users (for example, ages 9–12) should use the Service with the knowledge and guidance of a parent or guardian, especially when creating voice recordings or entering free-form text prompts. Parents and guardians are encouraged to review how the app works and help set expectations for what kind of content is appropriate in their family.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us so we can take appropriate action, which may include deleting the information and/or closing the associated account.

9. International Data Transfers

We may process and store your information on servers located in countries other than your own. These countries may have data protection laws that are different from those in your jurisdiction.

Where required by law, we implement appropriate safeguards (such as contractual protections) to help ensure that your personal information remains protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and may provide additional notice as required by law.

Your continued use of the Service after any changes become effective constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@trillfamily.app.